Job Title: Sales Concierge

Department: Sales

Location: Farringdon, London

Contract: Permanent – Full Time

Hours: Monday to Friday, shift patterns between 8.30 am and 8.00 pm

Saturday working may be required between 9.00 am and 5.00 pm on a rota basis, dependent upon business requirements.

Role to include, but not limited to:­

You will be working in a fast paced and challenging role liaising between clients, suppliers and venues to book all elements of a customer's tailor made holiday. 

  • Act in a professional and efficient manner to phone and email enquiries 
  • Engage the customer, via phone or email, in order to ascertain the client's needs, budget and offer suggestions as to the perfect destination and itinerary 
  • Achieve levels of client service at all times to encourage repeat business
  • Develop a deep knowledge and understanding of destinations, the product and the best venues and experiences 
  • Communicate effectively with customers from the start of their enquiry with through to their return from their trip to ensure a smooth and successful journey
  • Identify potential new business from old leads
  • Use initiative to upsell and crosssell other products to the customer 
  • Participation in networking and industry related events as required, including on occasion, some evenings and weekends
  • Ability to update and write content for the website

Required Skills / Experience

  • You will have at lease six months telesales experience
  • First hand experience of travel outside Europe 
  • Understanding the LGBT travel market, the nuances and needs of an LGBT traveller and a robust understanding of the challenges faced by clients as they travel to particular destinations, including those where homosexuality is illegal
  • Results driven
  • A team player, with extensive knowledge of different countries and cultures as well as the desire to share this knowledge with other members of the team
  • Strong communication and research skills. It's not always about what you know but knowing where to find it
  • Carry effective organisational skills and the ability to multitask. Offering clients a personalised concierge style service is imperative
  • Proven ability to work under pressure

What's in it for you? 

  • Salary- £20,000- £23,000 DOE + Uncapped commission
  • Extensive training and opportunities to develop in a fast growing company! 
  • 25 days holiday
  • Regular Fam trips to Venues
  • Regular sales incentives such as expensed overseas trips
  • A vibrant and high energy working environment
  • Free fruit, tea and coffee
  • Refer a friend bonus scheme
  • Summer and Christmas socials



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